Refund & Returns Policy
Last updated: October 26, 2026
We want you to love your skincare. This policy explains how returns and refunds work for products from our online store and studio, and for our treatments and gift cards.
1. Skincare Products
- Opened or used products: for hygiene and safety reasons, opened or used skincare products cannot be returned or refunded.
- Damaged or incorrect items: if a product is damaged or is not what you ordered, please contact us and we will replace it.
2. How to Reach Us About a Product
Contact us by email or phone with your name and order number, and let us know what went wrong. Including a photo of a damaged item helps us resolve it quickly. Replacements are arranged for pickup at our studio.
3. Treatments
Completed treatments are non-refundable. Prepaid, unused services may be refunded or credited at our discretion. See our Terms of Service for appointment and cancellation details.
4. Gift Cards
Gift cards are not redeemable for cash except where required by law and, in accordance with Alberta law, purchased gift cards do not expire.
5. Contact Us
For any question about a return, replacement or refund, please contact:
Ageless Esthetics Inc.
Suite 301, 10601 Southport Rd SW
Calgary, AB T2W 3M6
agelessestheticsyyc@gmail.com
(587) 832-5932